Red Canary was established to build a world where organizations can maximize their impact without the fear of cyber threats. We are a cybersecurity company dedicated to protecting, supporting, and empowering organizations to make better security decisions, allowing them to focus on their mission confidently.

Our innovative technology and expertise help prevent breaches daily, setting a new industry standard for partnership. Driven by our values and commitment to our customers, we've been recognized on the Forbes Best Start-up Employers 2022 list. If our mission aligns with your values, we’d love to connect.

What We Stand For

• Prioritize the customer’s needs
• Act with kindness and authenticity
• Deliver exceptional quality
• Be relentless in our pursuit of excellence

Challenges You Will Tackle

As a Principal Technical Writer at Red Canary, you will play a leading role in shaping the documentation efforts for our Security Operations platform. Reporting to the Sr. Director of Product Management, you will be responsible for the design, development, and management of comprehensive technical documentation for our products and services. The ideal candidate will excel in technical writing, possess strong organizational and communication skills, and have a proven history of managing complex and dynamic documentation projects.

Responsibilities

• Contribute daily to a company with an outstanding culture, leading-edge technology, and a strong focus on customer success.
• Lead the strategy for designing and implementing documentation.
• Define and establish processes for authoring, collecting, and publishing diverse types of documentation.
• Collaborate with cross-functional teams—engineering, product management, marketing, customer support, and more—to gather information and produce clear, accurate, and user-friendly documentation.
• Oversee the creation and upkeep of technical documentation, including user guides, API documentation, FAQs, technical manuals, and release notes.
• Leverage modern tools and technologies to enhance documentation processes and outputs.
• Set and enforce documentation standards, templates, and best practices.
• Conduct thorough reviews and edits to ensure clarity, accuracy, and consistency.
• Implement feedback loops to continuously improve documentation quality.
• Track documentation metrics and report on project status, challenges, and successes.
• Stay informed on industry trends and best practices in technical documentation.
• Drive the adoption of innovative documentation solutions, such as interactive documentation and multimedia formats.
• Identify and implement improvements to enhance documentation efficiency and effectiveness.

Qualifications

• 10+ years of experience in technical writing for B2B software products, including at least 4 years in IT or cybersecurity. If you lack specific experience, explain how your other experience will make you successful in this role.
• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field preferred.
• A natural curiosity to understand how things work and what motivates people.
• Strong understanding of software development processes and technologies.
• Ability to simplify technical concepts for non-technical audiences.
• Adaptability to thrive in a fast-paced, hyper-growth environment with a passion for learning and growth.
• Excellent written and verbal communication skills.

Compensation

Targeted base salary range: $133,000 - $180,000 + bonus eligibility and equity, based on experience.

Benefits Overview

• 100% Paid Premiums: Full coverage for medical, dental, and vision for you and your dependents, with no waiting period.
• Health & Wellness: Access to mental health services, Employee Assistance Programs, and wellness initiatives.
• Fertility Benefits: Available from day one for all new hires.
• Flexible Time Off: Vacation, sick leave, bereavement, jury duty, and holidays.
• Paid Parental Leave: Full base pay to bond with and care for your new child.
• Pre-Tax Plans: FSA, HRA, HSA, with employer contributions to offset healthcare expenses.
• Flexible Work Environment: With 60% of our workforce remote, you can work virtually from almost anywhere in the U.S.

The application deadline is September 20th, 2024.

Why Red Canary?

Red Canary is a place where people live our mission to enhance security outcomes for all. We work hard to foster a culture of authenticity, driving the best work from everyone. Our team is passionate, committed to delivering actionable and transparent security solutions, and deeply focused on customer success.

We offer a comprehensive benefits package to our full-time team members, allowing them to focus on family and improving our customers' security. For a full list of benefits, please check our Benefits Summary: Red Canary 2024 Benefits Summary.

Red Canary is an equal opportunity employer, welcoming all applicants without regard to race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, or sexual orientation.

Salary and Compensation

Estimated salary: $50,000 — $80,000/year based on similar roles, along with comprehensive benefits including:

• 💰 401(k) with matching
• 🌎 Distributed team
• ⏰ Asynchronous work options
• 🤓 Vision insurance
• 🦷 Dental insurance
• 🚑 Medical insurance
• 🏖 Unlimited vacation and PTO
• 📆 4-day workweek
• 🏔 Company retreats
• 🏬 Coworking budget
• 📚 Learning budget
• 💪 Free gym membership
• 🧘 Mental wellness budget
• 🖥 Home office budget
• 💰 Profit sharing and equity compensation
• 🥧 Crypto pay options
• 👀 No monitoring system
• 🚫 No workplace politics