LivePerson (NASDAQ: LPSN) stands as a global leader in enterprise communications. Our award-winning Conversational Cloud platform is trusted by hundreds of top brands, including HSBC, Chipotle, and Virgin Media, to engage millions of consumers. With nearly a billion conversational interactions each month, we offer a vast data set and advanced safety tools to harness the power of Conversational AI, enhancing customer experiences.

At LivePerson, we cultivate an inclusive work environment that promotes meaningful connections, collaboration, and innovation. We encourage everyone to ask questions, pursue new paths to success, and realize their full potential. We are always seeking ways to improve our products, identifying opportunities, resolving uncertainties, and finding effective solutions to the challenges that matter to our customers.

Overview

Welcome to the Design team at LivePerson! Here, you will contribute to a dynamic, multi-faceted SaaS platform used daily by some of the world’s biggest brands. We are a frontrunner in enterprise-to-consumer communication, leveraging the most advanced AI tools available.

As a UX/UI designer, you will collaborate closely with product managers and development teams on our flagship products. Your work will have a direct impact on global brands and users who rely on our tools for call center operations, automation, and monitoring.

Your Responsibilities:

• Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to translate business goals and user needs into intuitive, visually appealing designs.
• Conduct user research and usability testing to gather feedback, guiding design decisions and enhancing the overall user experience.
• Develop wireframes, prototypes, and high-fidelity designs to effectively communicate design concepts and interactions.
• Create user personas, journey maps, and other design documentation to ensure a deep understanding of target users and their workflows.
• Work closely with development teams to ensure seamless design implementation and maintain design consistency across products.
• Advocate for user-centric design principles and contribute to a culture of design excellence within the organization.

Your Qualifications:

• Proven experience as a UX/UI Designer in a mid to senior-level role (3-5+ years).
• A strong portfolio showcasing a variety of UX/UI projects, including SaaS products and B2B solutions.
• Proficiency in design tools such as Figma.
• Knowledge of interaction design, information architecture, and usability principles.
• Experience with user research methodologies and usability testing.
• Excellent communication skills, with the ability to present and articulate design decisions to diverse stakeholders.
• Availability to work from midday to evening (advantageous).

If you’re passionate about crafting exceptional user experiences for SaaS products in the B2B space and possess the necessary skills and experience, we invite you to apply and become a key contributor to our innovative and collaborative team.

Benefits:

• Health: Medical, dental, and vision coverage
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer

#LI-Remote

Why You'll Love Working Here:

As leaders in enterprise customer conversations, we embrace diversity, empowering our team to drive impactful conversations globally. At LivePerson, we celebrate uniqueness, encourage growth, and empower everyone to create their own success. We are proud to have been recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are dedicated to accommodating the needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants requiring reasonable accommodations for any part of the application or hiring process should inform their recruiting contact during initial communication.